TECHNICAL SUPPORT & SERVICES

We can provide information on technical support and services! Technical support to services provided by companies to help users of their products solve specific technical issues they may encounter. This can involve troubleshooting, resolving software or hardware problems, answering questions, providing guidance, and more.

Responsive technical support is crucial for ensuring customer satisfaction and maintaining the functionality of products.

1.Multi-channel support: Offer support through various channels such as phone, email, live chat, and self-service portals to cater to different customer preferences.

2. Quick response times:We aim  to respond to customer inquiries promptly to address their issues in a timely manner. Set clear guidelines for response times based on the severity of the issue.

3. Skilled support staff: XME Systems ensure that our support team is well-trained, knowledgeable, and equipped to handle a wide range of technical issues effectively.

4. Remote assistance: We Utilize tools that allow your support team to remotely access and troubleshoot customers' devices or systems to provide efficient assistance.

5. Knowledge base:We Maintain a comprehensive knowledge base or FAQ section on your website to help customers find solutions to common issues on their own.

6. Feedback and improvement:*Gather feedback from customers on their support experiences to identify areas for improvement and enhance the quality of your technical support services.

By focusing on these aspects, you can enhance the responsiveness and effectiveness of our technical support and services, leading to higher customer satisfaction and loyalty.XME Systems, 

PRE-USED EQUIPMENT

We are trusted Value Added Resellers of spare parts for industrial control equipment, and are approved Siemens partners. We provide spares for critical, time-sensitive replacements, as well as everyday spare supplies for backup purposes. We supply recommended spares that meet clients’ project and requirements.

Items we supply include spares for PLCs (for Mitsubishi, AB, Siemens and other systems), switchgear (contracts and relays), electrical safety equipment (bump stops and more), bus systems, sensors, installation equipment, mechanical components and pneumatic parts..